WHERE WE SHIP
We ship anywhere within the contiguous United States. At this time, we don’t ship internationally or to Puerto Rico, Alaska & Hawaii. For those of you who inhabit such a place, if you have to have it, we’re happy to send any order to a reshipper, upon your request, that is located in the contiguous US. We are unable to ship to PO Boxes purely because we literally do not fit. “But my apartment is smaller,” you say? Real funny.
Contrary to popular belief, moving something across America or even across town, is, unfortunately, not free. We don’t believe in padding the cost of shipping into the product price to hide it from you. We prefer to show you exactly what you are paying for so we’ve separated it out.
|ORDER SUBTOTAL||SHIPPING COST|
|$0 - $100||FREE|
|$100.01 - $150||$10|
|$150.01 - $250||$15|
|$250.01 - $350||$25|
|$350.01 - $450||$35|
|$450.01 - $550||$45|
|$550.01 - $650||$55|
|$650.01 - $750||$65|
|$750.01 - $850||$75|
|$850.01 - $950||$85|
|$950.01 - $1,050||$95|
TRACKING AND DELIVERY
All of our packages are parcel shipments, meaning that your order will arrive in our easy-to-handle boxes. Think: FedEx or UPS. This also means that you won’t necessarily have to be home to receive them; regardless, you’ll find them delivered right to your doorstep. You can track the date of your estimated delivery via the link sent to you in your shipping confirmation email, or you can sign up for text updates from a link in this same email.
If you have special delivery requests, please contact us as soon as you place the order so we can do our best to accommodate accordingly.
Here’s the deal: we want to send you your Inside Weather creation as soon as possible but we are not willing to compromise craftsmanship (sorry, we’re not sorry). Remember, everything that comes from us is custom which means we are not pulling it off of a shelf and giving it a quick dust. Your order could ship out anywhere within 2 - 10 days depending on the intricacy of the design. That being said, if you have the in-laws coming into town whom you need to impress, let us know and we’ll see what we can do.
Totally depends on where you want us to send it as our Sofa Stork only has so many speeds. As much as we hope you got a chuckle out of that, we know you’re not satisfied so here you go… We ship everything from the San Francisco Bay Area. Shipping times differ based on the type of shipment and the destination. Assuming there are no earthquakes, Carmageddon repeats or snow storms, a parcel shipment should take about 2-7 business days in transit.
ORDER STATUS & TRACKING
You can log into your account at anytime to see your order history and the status of any orders that you have placed. As soon as your order ships, we’ll send you a confirmation email which will contain tracking & carrier information. You will also have the opportunity to sign up for SMS updates on your phone (oh to be alive in the 21st century).
SHIPPING ADDRESS CHANGES
If you need to change your address after placing an order please get in touch with us ASAP to make sure we edit the info in our system before it ships. Keep in mind that once your shipment is on the way, it gets a lot more difficult to reroute it. That being said, we’ll do whatever we can to assist however you may be responsible for rerouting charges.
RECEIVING YOUR ORDER
Please inspect your package as soon as it arrives to ensure it didn’t get beat up on the ride in. We make a valiant effort to prevent this with our specialized packaging but we can’t ever know what goes down between our door and yours. In the event that your product has incurred damages of any kind, please reach out to us within 48 hours of delivery.
DO I NEED TO KEEP PACKAGING?
If your delivery is damaged, please keep the packaging and foam inserts until you get in touch with us and we give you further guidance. If you think you might want to take advantage of our Home Trial return policy, holding on to your original packaging will go a long way in facilitating your return. Don’t worry, if you’ve thrown them out, it won’t affect the eligibility of your return.
IN CASE OF DAMAGE OR DEFECT
Take a few deep breaths, pour yourself a drink—light or dark, doesn’t matter, and once you’ve gathered yourself, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths, remember?
Please take care that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via text, +14158020060, email us at email@example.com, or use our contact form.
This should not happen but we all have our days. In the unlikely event that you find your order is missing something, reach out to us as soon as you can so that we can get you what you need as soon as possible. We won’t keep you waiting.