30 Day Home Trial
Take some time to get acclimated to your new home addition. Try it by the window, over in the corner; face it this way, or as your housemate prefers, “no...maybe a little bit more that way...” Either way, if it hasn’t yet made itself at home, that’s probably a sign. Give us a call within 30 days, and we’ll set up a free return.
THE RETURN PROCESS
If you decide within 30 days that it’s not meant to be, let us know and we’ll send you some prepaid labels and you can ship it back. Once we see that it’s on its way, we’ll process your refund.
It’ll only take us a day to process your refund, but after that it’s up to your bank to credit your account. That should take around 5-7 business days. If it takes any longer than that, tell us about it and we’ll go bug them for you.
An exchange will be processed the same way as a return. Please reach out within 30 days letting us know that you’d like to make a return. As soon as the order is received back at our warehouse, we will refund your original payment method. Your new order will be a completely separate transaction. You can go ahead and place the new order yourself, but we’re always happy to help you place it of course.
IN CASE OF DAMAGE OR DEFECT
Take a few deep breaths, pour yourself a drink—light or dark, doesn’t matter, and once you’ve gathered yourself, snap a few pics of the problem (including the packaging) and send them over to us. We’ll get it taken care of. Deep breaths, remember?
Please take care that all damages are reported within 48 hours of delivery to facilitate an easy return. Send us the details via text, +14158020060, email us at email@example.com, or use our contact form.
We offer a one year warranty against manufacturing defects applicable to the original owner effective from the date of delivery. Warranty does not apply to any conditions resulting from faulty installation, care, misuse or expected wear. In the event that you find yourself experiencing an issue with our guarantee, please reach out to us so we can make it right.